Case studies
The work, and
what it changed.
A look at real AI front-office builds for UK businesses — the bottleneck, the system, and the results.
12 May 2026
Bookings on autopilot, doubling the business in two months
The problem
~20 leads a day, and the owner was booking every single one by hand. He'd become the bottleneck the whole business ran through.
The build
A self-serve booking page that matches each lead to the nearest technician by drive time and books it into the CRM — with reminders and pre-visit info fully automated.
27 May 2026
An AI inbound agent, built into their WhatsApp
The problem
The owner ran his whole front desk out of his own WhatsApp — qualifying every lead and booking every job by hand.
The build
An AI assistant on his own number that qualifies, educates and filters every enquiry, hands the tricky ones to a human, and books the right leads straight in.
3 June 2026
An AI support agent that handles 85% of their tickets
The problem
A B2B SaaS company's support inbox was overwhelmed, and the obvious fix was hiring two more people.
The build
An AI agent (Amelia) trained on their own docs that reads, answers and resolves 85% of tickets, hands the edge cases to a human, and flags product gaps.